FAQs

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Signing Up Rooming Payments Cancellation and Insurance

Before You Travel While On Your Trip After Your Trip

 

Signing Up

How do I sign up for a trip?

First thing is first – You need a trip code!
Step 1: Visit www.montrealmarchbreak.com
Step 2: Click “Book Now” and enter your trip code. This will give you all the information you need to know before signing up. This is where you will find the Travel Details, Your Hotel, Trip Leader Info, Trip Exclusives, Travel Insurance, Pricing and FAQs.

Don’t have a Trip Code? Your Organizer or classmates will have this information. You can also contact our Help Desk and they will be happy to answer your questions and provide you with the Trip Code.

If your school does not have a trip planned, click HERE and start planning today!
Please feel free to email us at info@montrealmarchbreak.com for assistance!

I signed up under the wrong trip code, how do I switch to the correct one?

Signed up under the wrong code? No need to worry, we can fix that problem!

Contact our office at info@montrealmarchbreak.com with your first and last name, booking code, what school you want to switch to, and who you want your new roommates to be and we can put in the request to make the switch a.s.a.p!

It is important that your newly requested roommates go to their online profiles and also make a request to have you in their room. If the request is not mutual in our system, this can cause your request to be denied.

Although we do our best to approve all group switches, they are on a request basis with our suppliers.
If the trip is past the final balance date or has been moved to waitlist, unfortunately we will no longer be able to.

What does the status of my trip mean?

The trip status can always be found on both the trip page once you enter the trip code on our site or on your profile. Often times our travelers only need to know the status of the trip if they are looking to book or rejoin after falling behind on payments or cancellation.

PRE-SALE
This trip has not launched yet, but is open to bookings. The travel period, destination and hotel will be decided at the official launch. Sign up now to reserve your spot.
ACTIVE
This trip is open and ready to accept any/all new travelers. Travelers should book online with their trip code for the most up to date pricing available.
LIMITED
The trip is filling up fast and there is only a limited space available. Sign-up for your trip soon so that you can guarantee your spot.
WAITLIST
This trip is currently only accepting travelers on waitlist. To join the waitlist, signup with your deposit payment and wait to be contacted with travel options. To confirm you on the trip you will need to accept the travel option provided, and by making a full payment. Deposits are refundable if you sign up on waitlist and are not confirmed on the trip.

How do I sign up if the trip is on Waitlist?

Once space has sold out, you can still apply for a spot and be on our waiting list.

We want to be honest with you, this is not guaranteeing a space on the trip. What happens is that you would need to register online (if you have not already done so) along with making your payment for the full trip price. Upon doing so you will also need to make sure that you have a room to join and that those travelers have agreed to add you to it. If you do not have a room to join, this makes the chance of being cleared from the waitlist very low.

Once this is received we will put a request into our supplier and contact you with further details as soon as there is an update. We could have the news for you anywhere from a few days after you sign up onto the waitlist until a few days before the trip. We do however try our best to clear everyone as quickly as possible.

It is important to remember that when you sign up onto the waitlist, this means that there is a chance that you may not be traveling on the same bus as the rest of your group to destination.
If we are unable to clear you a spot on the trip any payment made while on waitlist is fully refundable. Any payment previously made would be subject to the normal terms and conditions. If you choose to not accept the option we have for you or cancel before we know if we can get you spot, the same policy will apply.


Rooming

How can I change my roommates?

Once you sign into your online profile, click the “Rooming” section on the left hand side of the screen, click the yellow box that says “Request a Change”, and simply enter your friend’s names. The request will be added to your file and we will review your request shortly after.

Please keep in mind that you are not able to add roommates when your trip status is pending. Please catch up to date with payments and contact our office. It is also important that your friends make a mutual request. If the request is not mutual, it will be denied.

What is the deadline to change my rooming arrangement?

Roommate requests may not be accepted less than 30 days prior to the final payment deadline. Please review your occupancy and roommate selection online from the “Rooming” section on the left hand side of your profile.

If you have not yet requested roommates and it is past the deadline, please contact our Help Desk and we will do our best to see if we are able to make changes in any way.

Where can I see who my roommates are?

Roommates can always be reviewed on My Profile. Sign in, click “Rooming” on the left hand side of your profile and from there you will be able to see a sectioned titled “Roommates”. Under this section you will be able to view all travelers that are in your room.

Can I request to room with someone on the waitlist?

You can request a traveler who is on the waitlist to be added to your room as long as all your roommates are in agreement and you do not exceed the maximum occupancy.
The waitlist traveler will not be added to your room until they are cleared from the waitlist.

What happens if my roommate is on the waitlist?

When they are confirmed from the waitlist they will be added to your room and you will be sent an email confirmation.

Although it may not be possible to accommodate every request, we will do our best to try to make sure you are sharing a room with the friends you have asked for.

Please keep in mind that if your request involves a change in occupancy, charges will apply. Vice versa, if you are adding a traveler to your room from the waitlist, we will refund you the difference in occupancy. We will send you a confirmation email once your request has been processed.

Any change in price caused by a change of occupancy is the responsibility of the traveler.

How does my occupancy affect my price?

Every occupancy (single,double,triple, quad) has a different cost. The total cost of your trip is based on the occupancy you have selected depending on the amount of roommates that you request.

If your occupancy changes from a triple to a double, it is your responsibility to request another roommate to make it a triple again OR to pay the occupancy difference.

Does rooming affect my spot on the waitlist?

To improve your chances of clearing off the waitlist, you must select a room that has room for an extra person. For example, they are in a double and will request to move to a triple room. It is important to remember that one of the people you have requested must call the Help Desk or send an email to confirm they would like to add you to there room IF you are cleared off the waitlist.

Can I room in a co-ed room?

We prefer to not have co-ed rooms on our trips, however there may be situations (cousins, brothers & sisters, best friends etc) that call for this.

Co-ed rooming is only allowed providing we do not have objections from the parents of any/all students in the room under 18, as well as any/all travelers over 18. In order for the Co-ed room to be approved, all travelers in the room, regardless of age, must sign our Co-ed Rooming Form. If the passenger is under the age of 18, one parent must sign the form as well.

How do I change my roommates?

After the signup process you are able to make a request for your roommates through your online profile.

Once you have logged into your profile, you will see a section on the left hand side of the screen titled “Rooming”. Once you click that section, you will see a box that says “Request A Room Type Change”. After you click this button it will ask for the occupancy you would like to room in as well as who you would like to room with.

It is important to remember that the only way a request will be approved is if your friends also make a mutual request. If the request is not mutual, it will not be approved by our system. You will also need to make sure that your friends are active on the trip. If you or your friends are in pending status, you will not be placed into a room.


Payments

How can I make a payment?

  1. Log onto My Profile using your email and password.
  2. On the left hand side of the page you will see the option to click on “Payments” under the “My Trips” section. On this page you will see a price breakdown for your trip, as well as payment history and upcoming payments dates.
  3. Click on the yellow box that says, “Make A Payment”.
  4. All you need to do is select the amount you wish to pay, payment method and then fill in all the required fields.
  5. To complete, click the yellow box on the bottom right side that says, “Process Payment”. You will be notified right away if your transaction was successful or not.

We recommend adding a credit card to your file and choosing ‘Autopay’, this way your card will be charged automatically each month on the payment date and you do not have to worry about logging in to make payments. We will automatically send you a receipt after each monthly payment!

Why was my payment declined?

If your payment has declined, the first step is to re-try entering the card information to make sure it was entered correctly and then manually attempt the payment again from your profile. If this does not work, review your bank information to confirm there are no holds, blocks, or limits on your account from your bank.

We recommend contacting the credit card company or bank to find out why this payment did not clear. For Visa/debit cards, especially if it’s the first time you are making an online payment there may be a hidden online limit. Contact your bank and advise that you are making a payment with the VISA side of the Visa/Debit card. Please send us an email to info@montrealmarchbreak.com if it will take a few days to resolve before making the payment.

Where can I see the payments I have made?

You can view a complete history of all the payments you have made from My Profile. You can also view a breakdown of your trip price, and a schedule of all your future payments. Follow these 3 steps.

  1. Log onto My Profile using your email and password or connect with Facebook.
  2. On the left hand side of the page you will see the option to click on “Payments” under the “My Trips” section.
  3. Scroll down until you see Payment History. This is where you will find a complete record of all your payment or payment attempts made.

Where can I see a breakdown of my trip cost?

A complete breakdown of the cost of your trip can be found under the “Payments” section of your online My Profile. If you are unsure of what an amount may include, by clicking the “?’ next to “Travel Package” and “Taxes”, you will find a more detailed breakdown of what is included in each price.

What does my payment plan look like?

We’ve put together an easy monthly payment plan to help you pay for your Montreal March Break, starting with a deposit to hold your spot, and then easy low monthly payments. Then 60 days before your trip, you will pay the final balance – whatever is left of the total!

Each month your payment date will fall on the same day of the month that you paid for your deposit. For example, if you sign up on the 5th of the month, up until the final balance date, you will have a scheduled monthly installment due on the 5th of each month.

If for some reason you need to change the date that you are being billed each month, no need to worry! Send an email to our Help Desk at info@montrealmarchbreak.com and we can adjust the schedule for you.

It is important to remember that in order to keep and active spot on the trip, you will need to keep up with your monthly payments.

Do I have to pay each month?

In order to keep your spot on the trip, you are required to pay each month up until the final balance date which is about 60 days before the trip will depart.

Depending on when you initially sign up, your monthly payment dates will vary. However you can always give us a call and arrange to have a custom payment date that works best for you.
It is important to always make this payment on time and do not miss a payment to avoid having your file fall into ‘overdue’ or ‘pending’ status. We will send you a payment reminder before the scheduled payment date since we know a lot of our travelers have a lot going on and it can be easy to forget you have an upcoming payment.

We also offer autopay as a payment option so that it makes the payment process stress free. If you sign up for this option, whatever card you add will be charged monthly unless you choose to remove it.

Don’t know what your payment schedule looks like? Not a problem! Your payment schedule is always accessible through your online profile under the “Payments” section located on the left hand side of the screen.

What happens if I miss a payment?

If you miss one payment, your status will change to Overdue. At this point you still have a spot, you just need to make sure you make up this payment before or by the next scheduled payment date you have.

If you received an email notice about your status changing to “Pending”, this means you have missed two or more payments and you do not have a guaranteed seat on the trip. If and when you catch up with your missed payments, we will change you back to Active, as long as there is still space on the trip.

If the trip has changed to waitlist, this means that once you make your missed payments we would add you to our waitlist. We try our best to find a spot for everyone who is on our waitlist!
Fell into pending because you need a custom payment schedule? Not a problem! If the schedule that your file has doesn’t work for you, send an email to info@montrealmarchbreak.com and we can work with you.

The best way to ensure you never miss a payment is to have an active credit card on file and authorize ‘Autopay’ so that your payments come out automatically each month.

How do I request a custom payment plan?

To keep your account active, $75.00 is due each month until the balance date when you will need to pay the remaining amount that is due.

A custom payment schedule is possible if you need to make a payment later than your scheduled date or if you need to skip a month.

Our Help Desk is able to set this up for you so the payments are processed automatically on the date and in the amount you have requested. To set up a custom payment plan, please send us a chat from the bubble at the bottom of your screen or send an email to info@montrealmarchbreak.com.

Why did my price increase?

Montreal March Break works with over 300 groups every year with thousands of travelers. As a result we need to ensure that we are holding space with the suppliers as early as possible. These contracts are negotiated well in advance and we are bound by our suppliers to honour them. When booking large groups like this we have to make sure the prices are set early or it would be impossible to reserve the space and ensure everyone has the same trip.

Prices are per person in Canadian Dollars unless otherwise stated and are subject to availability at the time of booking. Pricing is based on the occupancy chosen; should your occupancy change for any reason you are responsible for paying any difference in price.The prices advertised are based on fixed costs of suppliers at the time of booking.

If the traveler submits an incomplete request, a request that cannot be accommodated, or does not submit a request, Montreal March Break will assign roommates of the same gender and group, and/or adjust the traveler’s occupancy as necessary. Should the number of people in your room change, whether it was changed at your request, due to circumstances out of your control, or by Montreal March Break when assigning rooms, you will be responsible for finding additional roommates to fill the space and/or paying the additional cost associated with an occupancy change.

Montreal March Break reserves the right to adjust room assignments based on hotel space and availability. The room occupancy of your choice may not always be available due to hotel space limitation and/or restrictions.

Can I extend my final payment date?

We understand that sometimes unforeseen financial circumstances come up and it may be difficult to pay your entire balance on the scheduled final payment date.
If this happens, please send a message to our Help Desk team and we will work out an alternative payment plan with you. We would never want you to miss out on your trip for this reason!

Taxes and fees

The taxes and fees generally include the following:
• Hotel Lodging Tax
• Federal Hotel Tax (GST/TPS)
• Provincial Hotel Tax (PST/TVQ)
• Navigation Service Fee
• Destination Insurance/Security Surcharge
• Fuel Surcharge
• HST

Accepted payment methods

The method of accepted payment depends on the country that you reside in.
For Canadian travelers we accept:

  • Credit Card (VISA, Mastercard, AMEX)
  • Visa/Debit
  • Prepaid cards (We do not accept Vanilla & Titanium Visa or Mastercard prepaid cards)

For American travelers we accept:

  • Credit Card (VISA, Mastercard)
  • Visa/Debit
  • Prepaid cards (We do not accept Vanilla & Titanium Visa or Mastercard prepaid cards)

How do I change my method of payment?

Once you log into your online profile, on the left hand side of the screen you will find a section titled “Payment Methods”. After you click into this section you will be given the option to add or remove any payment information. You can also set up your card for auto pay here.

What is the difference between autopay and making manual payments?

To make each monthly payment, you have two different options. You can either set up autopay on your account or log in monthly to submit your payment manually.
Most often our travelers choose autopay because it is the easiest and a worry free option. With autopay you have the option to have it active or remove your card at any time. Auto payment generally are taken in the early hours of the morning on the day of your scheduled payment date.

The other option is logging onto your online profile each month on the payment due date to make the payment. Regardless of your choice, an upcoming payment due reminder will be sent each month a few days before to let you know that the payment is coming up.

How can I print my invoice?

Each month when you make a payment we will send you a confirmation receipt with a transaction number, as well as the amount that you have been charged.

If you are looking for a full invoice of every payment you have made to our company, this can be found under the “Payments” section located on the left hand of your profile. Once you click into this section, you will see a grey box that say “Email My Invoice.” After you click that box, your full invoice will be sent to you.


Before You Travel

When will I find out my hotel?

We negotiate our space with suppliers far in advance, even before groups have finalized their travel destination. Multiple suppliers would serve the same destination and as a result have different availability and space.

As group numbers fluctuate we do not permanently assign a final hotel or bus until after the final payments for all groups are received and the final group number is known, however a spot on the trip is reserved with the initial reservation form and deposit. There is a spot held for each and every registration immediately upon signing up.
This is done to ensure that the entire group can lodge together in the same hotel.

As soon as we have your group’s assigned hotel ready to go, we will send you an email to let you know it has been added to your online profile.

Where can I find the date of my trip?

The date and itinerary can be found on your My Profile under the Itinerary section located on the left side of the screen.

For our March Break programs, the trip departures generally occur the Sunday going into March Break or the Monday and go through Wednesday.
Once we get closer to the final balance date and we have confirmed each group’s size, we then will start to assign travel itineraries on the online profiles. Once the details are ready to be released, we always send an email to let our travelers know so that they can log into their My Profile to check out all the details!

Events and Excursions

Each of our trips offer exclusive events and excursions that you can include in your package for an additional cost. Check out your online profile for all of the details for your specific trip!
Once you have logged into your online profile, simply click “Itinerary” on the left hand side of the screen and from there you will be able to see all of the excursions and events available for your trip.

What documents do I need for my trip?

What to Print

All of this information can be found on your My Profile. Once you log in, click the “Documents” section on the left hand side of the screen. You will need to print your Montreal March Break Travel Guidelines and Insurance card. The Guidelines you will hand to your Trip Leader when you get to the bus, and you should put your insurance card into you wallet in case of an emergency.

The Montreal March Break Travel Guidelines
This document must be signed, and signed by a parent if you are under 18 at the time of travel. It more or less is our expectations of how we expect our travelers to act while on our trips. By signing it you are agreeing that you understand what our expectations are of you while with us.

Photo I.D
When you get on the bus, the Bus Captian is going to ask you to show them your photo I.D. We want to make sure only those who are signed up and paid to go on our trip are on our busses. Although we prefer a government issued photo I.D., a school I.D. will also be accepted.

What information can I find on My Profile?

Everything that you need to know about your trip is located on your online profile.

You can request/update roommates, sign up for extra excursions and activities, pay your balance, and much more. Log in and explore all of the amazing things your Montreal March Break has to offer.

What does my status mean?

Every traveler’s profile will have their current status of their standing on our trip. Below you will find a brief description of what each status means.

Traveling
New Joiner: You have just signed up and have a confirmed spot on the trip!
Active: You are up to date in payments and have a confirmed spot on the trip!
Active-Overdue: You have a confirmed spot on the trip but have missed a monthly payment or have an outstanding balance due. To return to Active status, you must catch up to date in payments or risk losing your spot. If your missed payment is not made by your next payment date, you will risk falling into pending status and losing your spot on the trip.

Not Traveling
Pending: Either 1) You have missed multiple payments and no longer have a confirmed spot on the trip.
Or 2) Your deposit payment was not received so you do not have a confirmed spot on the trip.
Cancelled: You have cancelled your trip and no longer have a spot on the trip.
Default: We had to cancel your file because you have missed too many payments. You do not have a spot on the trip. Another reason for defaulted status is your deposit payment was not received so you do not have a confirmed spot on the trip.

Not Traveling but we’re trying to find you a spot
Waitlist: You are on the waiting list for this trip. You do not have a confirmed spot on the trip now, but we are working to find one for you as soon as possible. Hang tight and keep an eye out for calls or emails from us with more information.

While on Your Trip

Who are our destination members?

The Montreal March Break team come from a wide and eclectic background but all believe that working with youth and helping them travel and explore other places is the best job in the world.

Our team range in age from about 21 (ie. Bus Captains) to 40+ (ie. Senior Program Directors) and all are available throughout the trip to the travelers for support, guidance, suggestions and assistance.

Team members on destination must undergo background checks and a comprehensive training program before they are assigned to a destination. Our senior team members have been to the destination on numerous occasions and are very familiar with the programs, destinations, hotels and tour partners to ensure that the group has the best experience possible.

Our Happy Traveler Standards & Safety

We create Happy Travelers by providing unforgettable journeys for friends.

We strive to be the best tour operator in the world for youth. Everyday we ask ourselves two questions: How can we create the #TripofaLifetime? And how can we make sure every student is a Happy Traveler?

With our knowledge and years of experience in the travel industry, we created 4 indicators that determine whether we’ve achieved these goals. They are tracked and measured by our teams daily and are used to make improvements while trips are operating. We call these indicators our Happy Traveler Standards.

Safety – Our #1 and only ‘non negotiable’ Standard. Creating peace of mind for all travelers.
Extensive trip leader training
Comprehensive emergency plans and procedures
24/7 Emergency Hotline during all travel periods
Minimum three destination inspections before travel date
Background checks for all trip leaders

Seamless Operations – Building and executing every aspect of a trip with a detailed focus.
8 months of program planning
100% tracking of all flights and buses
Bus Captains with travelers from pickup locations all the way to hotel
Expert Destination Coordinators
Full program calendars confirmed 6 months before travel

Inclusive – Ensuring no physical, mental, or emotional boundaries prevent any student from experiencing any aspect of our trips.
A centrally located Info Desk
Creating accessible areas whenever possible
‘Embrace Everyone’ mindset from all destination team members on program execution
Building great relationships with all travelers on trips
Inclusive language during all briefing speeches

Excitement – Creating and providing unique moments that would not be possible without Montreal March Break.
Unique, exclusive venues for every night event
Exclusive program calendars only for our travelers
Create ‘wow’ moments everyday
Encourage exploration everyday

Age of Majority

The age of majority in the destinations that we travel to is 18, as all of our trips take place in Quebec. This being said, as our travelers are almost all under the age of 18, there is zero tolerance for under age consumption of alcohol on our trips.

Upon boarding the bus, travelers must hand over a signed copy of the Montreal March Break Travel Guidelines which outlines alcohol use and explains that any abuse of alcohol can lead to reduced privileges. Pending the situation, we also will remove a passenger from our program if they break this agreement and will be responsible for paying for their own return home.
In addition, if we have any suspicion of illegal substances or alcohol inside of a bag (like if we hear bottles clinking around), we will also do a random bag check and take the alcohol from the traveler. We also do bag checks for all travelers during the check in process at the hotel.

What happens when I arrive to the hotel?

Once you arrive to your hotel, your Program Director or Hotel Coordinator will meet with your group, give you a Briefing speech to remind you of the travel guidelines and hotel policies and check-in process. This is the time where we go over what is expected of each traveler, and how to navigate around the area. You will then disembark your bus, gather your things and proceed to the security area where they will perform a bag check.

All travelers will be given a form to review their room and note any pre-existing damages. This is a way for us to make sure our travelers do not get charged for incidentals they did not cause.
The damage deposit will be collected either on the bus or during the check-in process at the hotel. Travelers from each room will initial the form to confirm which one they chose.

What is the room damage deposit?

Each traveler is required to pay a room damage deposit. Below are the two options that you have to choose between.

Damage Protection -$20 per person.
It covers accidental damage, like if you were to accidentally spill something on the carpet or, trip over a lamp. Please let our destination team member know right away of any damages in your room. This option is non-refundable.
If you have damages over this amount that are deemed intentional or malicious by the hotel, you will be responsible for paying for this damage as the $20 will not cover it.

Damage Deposit-$60 per person.
This is a deposit for incidentals that is required by the hotel. If a damage occurs in your room, accidental or not, your room is responsible for paying the full price to replace or repair the item. So for example – if you trip over a lamp, the hotel could charge you their full cost to repair or to replace the lamp. That could mean the hotel could bill you anywhere from $100-$160, or more! You will receive your deposit back on check-out day after your room has been inspected by the hotel and there are no damages or incidentals in your room.
All of the travelers in the room have to agree on paying for the same plan.

When the damage deposit is collected by our destination team member, we also provide each rom with a Room Damage Report Form. We always recommend that the first thing our travelers do when entering their room is to make sure that there is no previous damages to check if they have all of their bedding and towels. Whether or not any damages are found or they have missing items, it is important that they fill out the form and sign acknowledging the state of their room. If we do not received this form signed and returned, the travelers are held responsible for the state of the room when they check out.

Info Desk

The info desk is the place on Montreal March Break to get all the daily schedule information and purchase excursions, events, sign up for activities and just chill with the destinations team!
There will always be a destination team member at the info desk during the day – Open daily 10am-1am.

Note: Team members are located at the info desk, roaming the hotel, or running an activity. We are on a schedule that makes sure there are team members around the entire area.

Do I need to sign in during my trip?

For our trips we do not require our travelers to sign in, however our destination team conduct a room check twice a day. The room checks happen once in the morning and once in the evening. The objective of these room checks is to check in with our travelers to make sure everyone is having a safe and good time.

This also creates an extra opportunity for travelers to bring to our attention any questions they may have about events and excursions.

What happens if there is a medical emergency in destination?

Before our travelers even step onto the bus, we go through the below 7 Step Pre-travel medical emergency procedure to be as proactive as possible:

  1. We establish relationships and work with hotel/travel partners with exemplary safety protocols
  2. We review all medical procedures with onsite medical professionals, including on-resort doctors and nurses.
  3. Traveler fills out medical condition form
  4. Our team reviews every medical condition form response
  5. Escalated medical conditions receive a follow up from a Montreal March Break team member to ensure travel is best option for student
  6. On-site coordinators are debriefed on travelers with medical conditions on their program
  7. Coordinators meet with travelers with medical conditions upon arrival to destination and review emergency procedures

On-Site Medical Procedure
In the event that there is a medical emergency on destination, one of our trip leaders will be with the traveler as soon as possible until the situation has stabilized and the traveler returns to the hotel.

Below you will find out standards and steps that our trip leaders will follow to make sure we are doing whatever we can to handle the situation properly:

  1. Get immediate medical attention for the traveler
  2. Contact parent or guardian and notify of situation
  3. Contact Montreal March Break head office and notify of situation
  4. Contact insurance partner to start claim file
  5. Communicate any updated information from doctor to parent or guardian (ongoing)
  6. If necessary, help make travel arrangements for parent/guardian to destination
  7. Once stabilized, find suitable transportation back to hotel
  8. Continue checking on traveler throughout week and help them whenever needed

Medical Experience
We have extensive experience in traveling students with existing medical conditions. No one should miss out on their trip of a lifetime.

  • Over 2000 medical condition forms are filled out every year by our travelers
  • 10% of travelers have an allergy
  • 5% of travelers have asthma
  • 1% of travelers have a severe medical condition
  • We have experience traveling students in wheelchairs

 

After Your Trip

Find your Montreal March Break photo album

All of the photos taken by our amazing photographers can be found at www.montrealmarchbreak.com.
Don’t forget to follow us!
Facebook – @montrealmarchbreak
Instagram –@montrealmarchbreak
Make sure to share and tag your friends!

Where can I submit a review about my trip?

We are always looking for feedback surrounding our trips. If you have something to say about your Montreal March Break Trip, please email us at info@montrealmarchbreak.com and we’ll make sure it is seen by the appropriate people. Your feedback is always appreciated!

Have some concerns about a trip that you just got back from? In destination we urge travelers to talk with our destination team to make sure that any sort of issues are resolved asap and you can enjoy your trip. This is something that we talk about in every single briefing speech to make sure all of our travelers and team members are on the same page.
If a problem cannot be solved, please forward the specifics of the incident in writing to Montreal March Break within ten [10] days after returning from the trip. Failing to do so will preclude a passenger from pursuing a claim.

If complaints are in relation to the hotel or tour operator, complaints should be sent directly to the customer service department using the online form located on the hotel/tour operator website. We do however appreciate you passing the feedback to us as well so that we can include it in our debriefing with the hotel after the program ends.

Cancellation and Insurance

I need to cancel my trip

We are sad that you may not be able to travel with us. We understand unforeseen circumstances may come up and prevent you from attending your Montreal March Break trip. You can always send us a message and we will try to figure out how to ensure you don’t miss this opportunity.

If your intention is to cancel
Review the Cancellation Policy and/or Insurance Policy

  1. Send us a very clear email stating that you wish to cancel your file (if you have not already done so), including your name, passenger code, group name, trip and destination
  2. If you have purchased insurance with cancellation coverage, please contact the insurance company directly to inquire if you are eligible to open a claim. They will instruct you on how to proceed from there.

Review and know the Terms and Conditions
Please know that the initial deposit amount is 100% non-refundable.
If it is earlier than 60 days before your departure and before the final payment date, then you will receive Trip Dollars for the amount paid above the initial deposit and/or insurance.
If it is less than 60 days before your departure and after the final payment date then all payments are 100% non refundable.
Trip Dollars are a travel credit that may be applied towards Montreal March Break.

Can I get a refund if I cancel my trip?

We are sad to hear you may need to cancel your trip. If you have purchased Insurance that included cancellation coverage, then you very well may be eligible to open a claim for a refund with the insurance company. Alternatively, if you can find a replacement to take over your spot on this trip, we can submit a name change request for your reservation to our supplier.

I can no longer travel. Can I give my spot to someone else?

We are sad that you may not be able to travel with us. If you are looking to give your spot on the trip to someone who has not yet signed up, this is possible by requesting a “name change” with our suppliers.

The responsibility to find a suitable new traveler is on you. You cannot complete a name change with a traveler previously registered for this trip. You must also be up to date with your payments and hold an active spot on this trip. If you need help to find a suitable replacement, reach out to your student organizer for assistance.

A name change request must meet the following requirements:
The replacement and traveler must both sign and submit the name change form – found on our website.
The replacement must sign up for the trip and pay up to date, according to the traveler’s payment schedule at the time of submitting the name change form.
The replacement will assume all details of the traveler’s package [eg. price, roommates, etc.].
The traveler will receive a refund when the replacement payments have been processed. The refund will be for the full amount paid minus any fees applied in processing with our supplier.

Fees and restrictions
Fees may apply with external suppliers depending on the time the name change request is placed.

Can I purchase insurance if I know I am going to cancel?

If you are looking to purchase insurance, but are already planning on canceling, unfortunately we cannot approve this. The insurance company will not find this claim legitimate and they will consider it insurance fraud.

If you are cancelling because you are not sure how you will be able to keep up with the monthly payment schedule, we are more than willing to work with you! Send us an email to info@montrealmarchbreak.com and we can come up with a custom plan that works for you and the deadlines our suppliers hold with us.

If you decide you need to cancel, our regular terms and conditions would apply. This means the money you have paid would not be refunded but instead you would receive trip dollars to use as a travel discount on any future trip with Montreal March Break or one of our affiliate companies.

For full details and limitations on Trip Dollars please review the relevant information found in our Terms & Conditions.

What are trip dollars?

Trip Dollars are a travel credit that may be applied towards any trip with Montreal March Break. 1 Trip Dollar is equivalent to $1. Trip Dollars do not expire.

Trip Dollars are only transferable to siblings, proof of which may be requested, and they must be used in entirety for one trip – they cannot be combined, separated, or transferred between trips or other travelers. Trip Dollars are void if the traveler cancels and receives any refund from an insurance company. If the new trip costs less than the traveler’s Trip Dollars, there will be no refund or credit assigned for the difference. If the total cost of new trip exceeds the total Trip Dollars, the difference must be paid by the passenger in order to confirm the booking.
Trip Dollars hold no cash value, and cannot be refunded for cash, and may not be used in conjunction with other promotional offers, special trips or discounts.

How do I redeem my trip dollars?

If you have previously signed up for a trip with us but were unable to travel, you probably have trip dollars you can use!

To redeem your trip dollars, you must first register for the new trip. Once you complete the booking steps and log into your new profile, send us a message and we will have your trip dollar credit applied to your new trip. The trip dollar credit is applied as a discount on the total balance of your trip. It does not take the place of your deposit or monthly payments, unless of course you have enough trip dollars to cover the complete cost of your new trip.

If you have any questions about a specific trip you want to join, or how many trip dollars you have, just send our Help Desk a message and we would be happy to assist you!

I would like to open a claim. How do I contact the insurance company?

If you are looking to file a claim through insurance, whether it is due to cancellation or an expense from your trip, then you will need to contact the insurance company directly to initiate the claim.

If you purchased the insurance, you will have coverage through Manulife Insurance. You can contact a representative at this number: 1.855.603.5573. You will need to provide the Manulife representative with your full name and date of birth to receive assistance.
*If they are having trouble locating you in their system, be sure to mention you are listed under a group policy with Montreal March Break
All claim eligibility is at the discretion of the insurance company.

Can I get a refund for my insurance when I cancel if I don't use it?

The amount that is paid for the insurance are non-refundable. Once the insurance payment is received we forward your information to the insurance company and your coverage starts.
Insurance protects you against any issue that may cause you to need to file a claim. It is an ‘all or nothing’ purchase and does not allow the option to decide you do not want it after you have paid for it.

Can I reinstate my trip after I have canceled?

Yes! We are excited to hear you may be able to travel with us after all. You can reinstate your trip as long as we still have space for you to join. If the trip status is Active or Limited, we can simply add you back to the trip. You only need to send our Help Desk a message with your request.

If the trip has sold out and we have a waitlist, do not worry, we will add your name to the waiting list. Most of our wait list applicants are cleared in the first 48 hours.

Just bear in mind, there may be an increase from the original booking price as prices change depending on the time of booking with our suppliers. Once you have been added to the trip again, you will need to re-submit your roommate request from your online profile.

 

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