Updated: April 28th, 2020
Dear travellers and parents,
At Montreal March Break, the health and safety of our travellers is our top priority. We hope this message reaches you and your family in good health during this time of uncertainty in the world.
Given how the COVID-19 situation has evolved, we know postponing our trips was the only choice possible to protect the safety of our travellers and our community. While it’s clear to all of us that COVID-19 has deeply impacted our community, we know that this moment will pass and we will travel again!
During this challenging time, we all need to show patience and understanding as we navigate individually and collectively through this situation. We are in uncharted waters but with an understanding of the challenges ahead and a willingness to adapt, we will overcome this situation. We will get through this together.
In the meantime, stay safe.
We look forward to travelling and creating new memories with you soon!
-The Montreal March Break Team
What is Montreal March Break doing in reaction to the COVID-19 outbreak?
As the impact of COVID-19 continues to be felt around the world, here’s what you should know as a member of the Montreal March Break community: We have postponed all tours until further notice for the safety of our travellers and the rest of the community. We are proactively working with suppliers to determine available date options for our future trips. As there is uncertainty as to the length of public restrictions and the timeline for schools reopening, we will continue to monitor and follow the advice of the Canadian Government and Public Health authorities before confirming a date. We will continue to provide further updates in the upcoming weeks as more information is available.
Our group was supposed to travel over March Break but our trip was postponed. What happens now?
We know that this situation will pass and travel will be back! More than ever, our travellers will be looking forward to celebrating with their friends and we can’t wait to provide the amazing experience they are expecting! All travellers have been issued a travel credit for the full amount paid for their originally scheduled trip. This can be used towards a rescheduled trip in 2020, or March Break Bus Trip in 2021. The trip credit is valid for 12 months from April 7, 2020. At this time, unless you are cancelling outright, you don’t have to choose which trip you will take, we will continue to communicate with you and you can choose at a later date once all details are available.
Note that the choice to change your travel plans is an individual choice, we will adjust rooming as necessary and do our best to accommodate.
What are the expected postponed trip dates?
For travellers that still wish to travel at a later date, we are working with our suppliers to provide flexible postponement date options. Some of the date options we are looking into are:
- Beginning of Summer, around July 1, 2020.
- End of Summer, around August 28th, 2020.
- Fall Break – mid-November (to coincide with the University/College break).
As there is uncertainty to the length of public restrictions and the timeline for schools reopening, we will continue to monitor and follow the advice of the Canadian Government and Public Health authorities before confirming a date. We will continue to provide further updates in the upcoming weeks as more information is available.
I want to cancel now, what are my options?
For travellers who do not wish to wait for new trip options, you have the option to cancel by April 21st, 2020 and receive a refund of all monies paid to date less a $250 cancellation fee. If you would like to proceed with this option, please submit your cancellation in writing to email@example.com and we will assist you with processing your cancellation. Our call and email volume remain high and it may take us longer than usual to respond to you, however as long as we receive your response on or before April 21st, 2020 your request will be processed.
Why am I not able to get a 100% refund?
The majority of the trip cost goes to our suppliers (hotels, buses, event venues), so it is in partnership with them that we are creating postponement, refund and travel credit solutions. These cancellation policies exist to cover the non-refundable costs that we pay in advance on behalf of our clients, and to support our staff who plan these trips for months in advance and who are working right now to provide new options for travellers who have been affected.
What preventative measures can I take to prevent Covid-19?
Given the evolving nature of the situation‚ we will continue to follow guidance from the Canadian Government and Public Health officials and will respond quickly to any new announcements.
In the meantime, We encourage our travellers to stay informed and follow the advice of reputable health agencies and take basic preventative measures. As a community, we must all keep proper hygiene routines to minimize contracting the virus.
Public Health Canada (PHAC )has released a list of preventative measures everyone should take to avoid contracting and spreading illness.
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
Have a question not listed here?
Please contact us with any questions at firstname.lastname@example.org or chat with us online. We’re here to support you.